SHIPPING INFORMATION

The Luthier Bench advocates for a series of precautionary steps when shipping a guitar.  We highly recommend that Sellers follow the following guidelines outlined in our Knowledge Base article:   HOW TO SHIP A GUITAR.  Important pointers like loosening the strings prior to shipping are detailed in the article.

Our shipping policy is straightforward - every domestic shipment from a USA-based Luthier to a USA-located Buyer will be charged a $150 flat fee, including $5,000 of comprehensive shipping and purchase insurance. For international shipments, our platform charges a flat fee of $350 for shipments originating in the USA to any EU address ($450 from EU workshop to USA Buyer and $250 from EU Workshop to EU Buyer), also including $5,000 of shipping and purchase insurance.  After purchasing a guitar build on our platform, our logistics team will directly reach out to the Buyer to: (1) confirm the transaction; (2) offer Buyer an array of shipping alternatives; and (3) determine desired insurance level coverage.

INSURANCE INFORMATION

The Luthier Bench provides $5,000 of comprehensive shipping & purchase insurance at no charge included in our flat rate shipping rate.  $5,000 of Shipping and Package Insurance will be automatically added to the cart and the Buyer can either accept that level of shipping insurance, or opt to increase the coverage up to $10,000.  This comprehensive shipping insurance package is provided by XCOVER Shopping & Package Guarantee which provides 24/7 online insurance claim support.  Note that this coverage provides shipping insurance in the event of either loss, damage or theft (even porch piracy). NOTE: the minimum level of $5,000 of insurance coverage is included in our flat rate shipping on all shipments, both domestic and international.

QUESTIONS? NEED SUPPORT?

If you have any questions about Shipping and/or Insurance, please feel free to reach out to our 24/7 Support Center either by live chat (click "Support" bubble") on bottom-left of our site, initiate a Support Request on our Support Page, or call us directly at 828-808-7000 anytime!